The Premier IT Service Management Event on the West Coast

August 3, 2012 at the Irvine Hilton

The Excellence in Service Management Conference is the premier event on the west coast for service management professionals as well as other IT professionals interested in improving the way that IT services are delivered to their customers.

Jointly hosted by the Greater Los Angeles and the San Diego Local Interest Groups, this day long event features keynotes by industry luminaries, presentation tracks focused on hot industry tracks and formal workshops with techniques you can take back and implement within your organization.

As in past years, post conference training will be available to conference attendees. This year we will be offering two training classes, EXIN’s Cloud Computing Foundation and ISO27002. As in past years, conference attendance it mandatory to take advantage of the special training.

Registration for this year’s conference is now open by clicking on the link Register for the 6th Annual Excellence in Service Management Conference.

Need PMI PDUs or Prism PDUs? The Excellence in Service Management is qualified to earn PDUs.

Days to the Conference

Information about the conference can be obtained at: info@socalitsm.org

Keynote Speakers

Barbara Gomolski - Gartner - Managing Vice President

The IT Workforce of the Future

Key technology and business drivers are requiring IT leaders to build a new organization that will be fundamentally “lighter,” with an increased focus on the design and implementation of technology-enabled, information-based business solutions. The result will be new IT roles and the redistribution of IT resources inside and outside the IT organization.

David Mainville - CEO - CoFounder of Consulting-Portal

Talking ITSM? - Careful you may get your mouth washed out with soap.

Ever hear someone say "we are not allowed to use the word ITIL in my company"  or "there’s no time for process, I have to get the ITSM tool installed"?   If I had a dollar for every time I've heard it I could retire a whole lot sooner.  I can picture it now -  their CIO saying… "Careful, one more word about process and I'll wash your mouth out with soap".

See a full view of the conference program.

Pete McGarahan - CEO McGarahan & Associates

The CIO Agenda: Proactively Managing Business and Technology Change to Maximize Business Results

CIO’s are leading the transformation of their IT organizations to play a more critical business driver role across the enterprise. Effective leaders are reaching outside the traditional IT role of control, integrations and automation of legacy systems and positioning IT as innovators of technology and business change.

Jeff McKinley - ITSM Solution Specialist - Serena Software